1) Returns & refunds policy
Last updated: 01/12/20205
This Returns & Refunds Policy explains how you can return goods, request refunds, or raise complaints for orders placed through our website https://northbahariadventures.co.ke/. It applies to consumer customers and should be read alongside our Terms & Conditions and Privacy Policy.
1. Scope
Applies to purchases of Goods and, where relevant, Services bought online from North Bahari Adventures.
Includes both statutory consumer rights and any additional practices we offer.
2. Right of withdrawal / cooling‑off period for EU consumers
If you are a consumer in the EU buying online, you have a minimum 14‑calendar‑day right to withdraw from the contract without giving a reason. For goods, this starts from the date of delivery; for services, from the day the contract is concluded. (European Union)
You may cancel within 14 days by notifying us in writing before the period ends.
Cost of returning goods within the cooling‑off period
You are normally responsible for return postage and packaging costs unless:
we offer to cover them, or
we failed to inform you of the return cost before purchase. (European Union)
Exceptions to the right of withdrawal
Some items/services are excluded from this right. Examples include, but may not be limited to:
perishable goods, made‑to‑order or personalised items, sealed audio/video/software once opened, and certain digital content or services after performance starts. (European Union)
Other specific exceptions may apply depending on your national law.
3. Statutory guarantee for faulty or non‑conforming goods
EU law gives consumers a minimum 2‑year legal guarantee against faulty goods or goods that are not as advertised. (European Union)
If goods turn out faulty or not as described, you may request remedies such as:
repair or replacement as a first option; if not feasible,
price reduction or full refund. (European Union)
National rules may vary slightly, but the minimum 2‑year period is standard.
For more context on consumer guarantees, EU guidance confirms this minimum period and explains obligations on sellers and available remedies. (European Union)
4. How to return goods or request a refund
Contact us at:
Email: boatcaptain@northbahariadventures.co.ke
Provide your Order number, description of the issue, and photos if relevant.We’ll confirm receipt of your request and explain the next steps:
return instructions, or
how we will repair, replace, or refund.
Return timeframe and condition:
Goods should be returned in their original condition unless faulty.
For non‑faulty returns within the withdrawal period, follow our return instructions and package items securely.
Refund processing:
Once we receive the returned goods or confirm the cancellation, we will process the refund without undue delay.
The exact timing depends on your payment method and banking systems. We aim to minimise delays.
5. Commercial warranties or additional guarantees
If we offer any voluntary warranty or guarantee beyond statutory rights, it is separate from the legal guarantee and does not replace it. We will state its terms clearly when offered.
6. Complaints handling
If you are unhappy with how a return, repair, replacement, or refund is handled, contact us at the address above.
We will review and respond promptly, aiming for a fair resolution in line with your statutory rights and this policy.
7. Local variations and updates
If we sell to consumers outside the EU, additional local rules may apply for returns, refunds, or warranties.
We may update this policy; the latest version will be posted on the Website with the update date.
2) Privacy policy
Last updated: 01/12/2025
This Privacy Policy explains how North Bahari Adventures collects, uses, stores, and shares your personal data when you use our website https://northbahariadventures.co.ke/, place orders, or otherwise interact with us. It supplements our Terms & Conditions and any other notices you may receive.
1. Data controller
Business name: North Bahari Adventures
Address: Bamburi Beach, Mombasa, Kenya
Contact email: boatcaptain@northbahariadventures.co.ke
Data Protection Officer or contact person: Ramadhan Ngome
2. Personal data we collect
We may collect and process the following personal data when relevant to your interaction with us:
a) Information you provide directly
Name, email address, postal address, phone number and billing details.
Order details, preferences, and communication content.
Customer support or feedback messages.
b) Transaction and payment data
Payment method and transaction records (card or payment provider details, as permitted by payment processors).
Shipping and delivery information.
c) Technical and usage data
IP address, browser type, operating system, device identifiers.
Website usage data, pages viewed, time and date of access, referring URLs.
Cookies and similar tracking technologies. See our Cookie Policy below.
d) Optional data
Marketing preferences and consents.
Any additional data you choose to share, such as survey answers or social media handles.
3. Legal bases for processing
Depending on the operation, we rely on one or more of the following lawful bases:
Contract performance: to process orders, deliver goods or services, manage payments, returns, and communications.
Legal obligations: to comply with applicable laws, tax, accounting, or consumer‑protection obligations.
Legitimate interests: for fraud prevention, IT and website security, service improvement, internal analytics, or direct communications, as long as your rights and freedoms are not overridden.
Consent: where required for marketing communications, cookies, or other optional processing. You can withdraw consent at any time where processing is based on consent.
4. How we use your personal data
We use data to:
Provide, fulfil, and improve our products or services.
Process payments, manage orders, deliver goods or services, and handle returns.
Communicate with you about orders, support, and updates.
Send marketing or promotional messages if you opt in, and manage preferences.
Ensure website and IT security, detect fraud, and maintain records.
Comply with legal obligations and respond to lawful requests from authorities.
5. Sharing your personal data
We may share data with:
Service providers: payment processors, shipping carriers, hosting providers, email and communication services, analytics tools, customer support platforms.
Professional advisors: accountants, lawyers, auditors, or other consultants assisting with compliance or business operations.
Legal or regulatory authorities: when required by law or to protect rights, safety, or property.
Business transfers: if we sell or restructure our business, subject to confidentiality and using data only for permitted purposes.
We do not sell your data to third parties for their own marketing purposes.
6. International transfers
If data is transferred outside your country or region (including outside the EU/EEA for EU users), we will ensure appropriate safeguards are in place, such as:
Adequacy decisions, standard contractual clauses, or other measures permitted by applicable law.
We will inform you where required and use only trusted service providers.
7. Data retention
We retain personal data only as long as necessary for the purposes for which it was collected, including legal, tax, or accounting requirements, dispute resolution, fraud prevention, or other legitimate business needs.
Specific retention periods may vary by data type. We delete or anonymise data when no longer needed.
8. Your rights
Depending on your jurisdiction, you may have rights such as:
Accessing your personal data and obtaining a copy.
Correcting or updating inaccurate or incomplete data.
Requesting deletion or restriction of processing.
Objecting to certain processing, including direct marketing.
Porting data to another provider, where technically feasible.
Withdrawing consent for processing based on consent.
To exercise rights, contact us at boatcaptain@northbahariadventures.co.ke. We may request proof of identity to verify requests and protect data. We will respond within required legal timeframes.
9. Security measures
We use reasonable technical and organisational measures to protect data against unauthorised access, loss, misuse, or alteration. This includes secure servers, encryption where appropriate, access controls, and regular security reviews. However, no system is perfectly secure; if a breach occurs, we will comply with applicable notification rules.
10. Children
Our Website and services are not directed to children under 16 years of age. We do not knowingly collect personal data from children without parental consent. If we learn we have collected data from a child without required consent, we will delete it promptly and take steps to prevent further processing.
11. Changes to this policy
We may update this Privacy Policy to reflect changes in practices, legal requirements, or services. Updated versions will be posted with a new Last Updated date. Continued use of our Website or services after changes indicates acceptance.
12. Contact us
For questions, concerns, or requests regarding this policy or your personal data, contact us at:
Email: boatcaptain@northbahariadventures.co.ke
Address: Bamburi Beach, Mombasa, Kenya
3) Cookie policy
Last updated: 01/12/2025
This Cookie Policy explains how North Bahari Adventures uses cookies and similar tracking technologies on https://northbahariadventures.co.ke/, what types of cookies we use, and how you can manage them.
1. What are cookies?
Cookies are small data files stored on your device when you visit a website. They help websites remember your preferences, recognise you on return visits, measure site performance, and deliver more relevant content or ads.
2. Types of cookies we may use
a) Strictly necessary cookies
Required for core website functions, such as security, page navigation, or checkout.
Cannot be disabled via cookie settings because the site may not function properly without them.
b) Performance or analytics cookies
Collect information about how you use the site, pages visited, and any errors.
Help us improve site functionality, performance, and user experience.
Usually anonymised.
c) Functionality cookies
Remember choices you make, such as language, region, or login details.
Provide enhanced and personalised features.
d) Targeting or advertising cookies
Used to deliver ads more relevant to your interests.
Can limit the number of times you see an ad and measure campaign effectiveness.
Often placed by advertising networks with our permission.
e) Social media cookies
Enable content sharing via social platforms and track interactions.
3. How we use cookies
We use cookies to:
Enable secure site operation, ordering, and checkout.
Understand how the Website is used and improve it.
Remember preferences and settings.
Provide relevant advertising, where applicable.
Integrate with third‑party services such as analytics tools, payment gateways, or social platforms.
4. Consent and managing cookies
Where required by law, we obtain your consent before placing non‑essential cookies (analytics, advertising, etc.).
Our cookie banner or settings tool lets you accept or reject specific categories.
You can withdraw or change consent at any time via the banner, settings page, or by deleting cookies through your browser settings.
Browser settings: you can often disable cookies or set preferences via your web browser. Note that disabling certain cookies may affect site functionality, degrade your experience, or prevent you from using some services.
5. Third‑party cookies and tools
Some cookies or trackers may be set by third parties, such as:
Web analytics providers
Advertising networks
Social media platforms
Payment providers
These third parties may process data according to their own privacy policies. We encourage you to review their policies to understand how they use your information.
6. Data retention for cookie data
Cookie lifespan varies: some expire when you close your browser, others remain for months or years.
Analytics or advertising cookies may be stored longer, depending on provider settings.
You can manually clear cookies at any time through your browser or device settings.
7. Changes to this policy
We may update this Cookie Policy as technology or legal requirements change. Updates will be posted on the Website with a new Last Updated date. Continued site use after updates indicates acceptance.
8. Contact us
For questions about cookies or this policy:
Email: boatcaptain@northbahariadventures.co.ke
Address: Bamburi Beach, Mombasa, Kenya